N E X   G L O B A L

Privacy & Policy

Comprehensive information about how we collect, use, and protect your personal data.

1. About this Policy

This Privacy & Policy explains how NEX GLOBAL IT SOLUTIONS PTY LTD ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website nexglobalitsolutions.com.au and use our services.

Company Information:

  • • Company Name: NEX GLOBAL IT SOLUTIONS PTY LTD
  • • ABN: 58 701 600 955
  • • ACN: 701 600 955
  • • Address: SE 316, 20 Gwynne St, Cremorne VIC 3121, Australia
  • • Email: enquiries@nexglobalitsolutions.com.au
  • • Website: nexglobalitsolutions.com.au

We are committed to protecting your personal information and your privacy. This policy applies to all visitors, users, and customers of our website and services. By using our website, you agree to the terms of this Privacy & Policy.

This policy was last updated on 22 August 2026 and may be amended from time to time. We will notify you of any material changes by posting the new policy on our website.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide

We may collect information that you voluntarily provide to us when you:

  • • Contact Form: Full name, email address, phone number, service selection, and message content
  • • Email Communications: Email address, name, and content of your communications
  • • WhatsApp Communications: Phone number and message content (if you contact us via WhatsApp)
  • • AI Assistant: Questions and messages you submit to our AI assistant
  • • Service Requests: Business information, IT requirements, and project details

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • • Technical Data: IP address, browser type, operating system, device information
  • • Usage Data: Pages visited, time spent on pages, referring website, click patterns
  • • Location Data: Approximate geographic location based on IP address
  • • Cookie Data: Unique identifiers, preferences, and tracking information

3. How We Use Your Information

We use the information we collect for the following purposes:

  • • Service Delivery: To provide the IT consulting and technology services you request
  • • Communication: To respond to your enquiries and communicate with you about our services
  • • Improvement: To improve our website, services, and customer experience
  • • Analytics: To analyse usage patterns and trends
  • • Legal Compliance: To comply with legal obligations and protect our rights
  • • Security: To protect against fraud and ensure website security
  • • Marketing: To send you marketing communications (with your consent)

4. Information Sharing

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

  • • Web Hosting: Australian-based hosting providers for website infrastructure
  • • Analytics: Google Analytics or similar tools for website usage analysis
  • • Communication: Email service providers and WhatsApp for messaging
  • • AI Services: Third-party AI platforms for our assistant functionality
  • • Content Delivery: CDN services for website performance

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others. This includes:

  • • Complying with legal obligations, court orders, or government requests
  • • Protecting our rights, property, and safety
  • • Preventing fraud or enforcing our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you via email or prominent website notice if your information is subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • • SSL/TLS encryption for data transmission
  • • Secure servers and hosting environments
  • • Access controls and authentication systems
  • • Regular security assessments and updates
  • • Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

When we no longer need your information for these purposes, we will securely delete or anonymise it, unless we are required by law to keep it.

7. Your Privacy Rights

Under Australian privacy law, you have the right to:

  • • Access: Request access to the personal information we hold about you
  • • Correction: Request correction of inaccurate or incomplete information
  • • Deletion: Request deletion of your personal information (subject to legal obligations)
  • • Opt-out: Opt-out of marketing communications
  • • Complaint: Make a complaint about our handling of your information

To exercise these rights, please contact us using the details provided in this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience. Types of cookies we use include:

  • • Essential Cookies: Required for the website to function properly
  • • Analytics Cookies: Help us understand how visitors use our website
  • • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. International Data Transfers

Data Storage Location: NEX GLOBAL IT SOLUTIONS PTY LTD primarily stores and processes data within Australia. We use Australian-based hosting providers and data centres to ensure compliance with Australian privacy regulations.

Limited International Transfers: In limited circumstances, your information may be transferred to and processed in countries other than Australia, including:

  • • Global Service Providers: When using third-party services with international infrastructure (e.g., Google Analytics, WhatsApp, AI platforms)
  • • Cloud Services: When using cloud-based services that may store data internationally

Protection Measures: When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

  • • Contracts requiring equivalent data protection to Australian standards
  • • Encryption and security measures for international data transfers
  • • Compliance with Privacy Act requirements for international transfers

12. Changes to This Policy

We may update this Privacy & Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions about this Privacy & Policy, our information handling practices, or if you wish to exercise your privacy rights, please contact us:

Privacy Enquiries & Complaints

Email: enquiries@nexglobalitsolutions.com.au

Please include "Privacy Enquiry" in the subject line for privacy-related matters.

General Contact

Email: enquiries@nexglobalitsolutions.com.au

Address: SE 316, 20 Gwynne St, Cremorne VIC 3121, Australia

ABN: 58 701 600 955

ACN: 701 600 955

Website: nexglobalitsolutions.com.au

Response Time

We will respond to privacy enquiries within 30 days of receipt. If we cannot respond within this timeframe, we will inform you of the delay and provide an estimated response date.

14. Australian Privacy Compliance

As an Australian company, NEX GLOBAL IT SOLUTIONS PTY LTD is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy & Policy aligns with our obligations under Australian privacy law including:

  • • APP 1 - Open and Transparent: We clearly communicate how we handle personal information
  • • APP 3 - Collection of Information: We only collect information necessary for our functions
  • • APP 6 - Use and Disclosure: We use and disclose information only for appropriate purposes
  • • APP 11 - Security of Information: We take reasonable steps to protect information
  • • APP 12 - Access to Information: We provide access to personal information upon request

We respect your privacy rights and will handle your personal information in accordance with applicable Australian privacy laws. If you believe we have breached your privacy rights, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Questions About Our Privacy Policy?

Contact us if you have any questions about how we handle your information.

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